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To shine your brand name brighter, what you need for that purpose is splendid Customer Service! How you can let your customers feel the charm of the product is partially dependent on your unique and great service offered to the customer. Building a pleasing customer relationship is one of the major factors in the business industry to promote sales and enhance productivity.

Being ignorant of not knowing how to build an exceptional customer service could lead to walking away of customers thereby reducing sales which could result in loss and liquidity of the business. To avoid consequences of a bad relationship with customers, it is expected of you to know how to make them irresistible to your products and services.

Try the Following Techniques!

Good Communication: Good communication skill is an essential quality to be portrayed by any individual. This helps for better understanding between the customer and the person offering the service. Here, you will get to know the wants and needs as well as the preferences of your client which will allow you to be more effective in exceeding their expectations.

Quick Delivery: Be efficient in your service and deliver on or before the agreed time. Late delivery could lead to distrust in service. When it comes to telling a customer the delivery time, it is always better to under promise and over deliver.

Free Services: Adding value to your relationship with your customer is important. Sometimes, you should offer free services as a bonus to appreciate the client and nurture the long-term relationship. Also, endeavor to offer gifts to keep customers attracted to you. 

End of the Year Souvenirs: Design jotters, calendars, etc. and give out to customers as a form of appreciation. If you can’t deliver this in person, make sure you include a personal note of follow up with a phone call to make sure that item got to them. You want to reach out to your customers regularly, and these souvenirs offer another opportunity to develop further the client relationship.

Mail Greetings: Occasionally, send series of complimentary texts or broadcast to your customers for them to know you care about them. By taking this action, they feel appreciated and loved which will want them always to come to you for services.

Good Packaging of Products: In cases where you are to deliver products, be creative by having a good packaging for the product and deliver it with respect. If you know your customer’s favorite ball team or color, use those personal touches which let your customer know that you are interested in them and their interests. 

Have a Good Reception: Be charming and welcoming to your clients. Walk up to them with smiles and make them know that you are at their service to meet up with any of their demands. If they mentioned an event, such as a kids ball game or recital, an upcoming celebration, or other life event ask about it. This helps deepen the relationship you have with your customer when the customer feels that you are invested in them, they will be more loyal and more forgiving if there ever is a problem. 

Say Thank You: Get used to saying thank you as a form of appreciation in coming to your place for service. Don’t mind the quantity of what they come to purchase, a big thank you will be good to say to clients. 

Train Your Staffs: Ensure that your staffs are well trained to exhibit good morals and offer services at their best. These same habits you have developed, like greeting customers, thanking them, and anticipating their needs are the same skills you want your staff to develop. 

Be a Good Listener: Be attentive and observant to every detail of your customer’s demands. Doing this will not only help you find the solution they are looking for, but you will even be able to anticipate their needs so that you have a solution for them even before they ask for one. 

Be Responsive: There may be nothing worse than low-responsiveness to a client who is attempting to solve a problem to get help, or find out more about what you are trying to sell. It’s important to react promptly to all questions. Also, even if it is just to state the matter is being looked into by you and that you will be back in contact with them once you have an answer. Therefore, the client does not feel blown off. When you tell a customer you will call them back, make sure you follow up promptly Always have a response to every of their questions or requests. 

Ask For Review: It is essential to ask for feedback from clients to know how well you are doing with your rendered services as a business person. By taking this action, you will get to know where there are loopholes or where to upgrade in your services and get them fixed.

In conclusion, abiding and practicing this proposed tips will make you be a top notch in service offering and customer relationship with clients. With your excellent service to customers, your brand name will keep exploring and becomes more patronized.

howtotech.com

For years, Facebook has courted publishers of all sizes, asking them to depend more and more on the social media giant to expand their audiences. Now, Facebook has a new message for publishers: Tamp down your expectations.

Facebook said on Wednesday that it planned to make a series of changes to its news feed algorithm so that it will more favorably promote content posted by the friends and family of users.

The side effect of those changes, the company said, is that content posted by publishers will show up less prominently in news feeds, resulting in significantly less traffic to the hundreds of news media sites that have come to rely on Facebook.

The move underscores the never-ending algorithm-tweaking Facebook undertakes to maintain interest in its news feed, the company’s marquee feature that is seen by more than 1.65 billion users every month.

It is also a reminder that while Facebook is vastly important to the long-term growth of news media companies, from older outlets like The New York Times and The Washington Post to upstarts like BuzzFeed, Vice and Vox Media, publishers rank lower on Facebook’s list of priorities.

“There is now an expectation, in general, on the part of publishers that platforms will change, and that they won’t necessarily be informed how they will change,” said Emily Bell, director at the Tow Center for Digital Journalism at Columbia University. “This completely highlights how ownership of the user is a central tension between news producers and platforms.”

The changes will affect all types of content posted by publishers, including links, videos, live videos and photos. Facebook said it expected a drop in reach and referral traffic for publishers whose audience comes primarily to content posted by the publisher’s official Facebook page. Just how much is difficult to say.

It will have less of an impact, however, if most of a publisher’s traffic comes from individual users sharing and commenting on their stories and videos. As has long been the case, publisher content that your friends interact with will frequently appear higher in the feed compared to posts shared directly by a publisher.

Over the last few years, publishers struggling to attract readership and draw online advertising dollars have come to view Facebook and its users as a good way to gain new audiences and lucrative revenue streams. That has resulted in closer partnerships between Facebook and publishers experimenting with new media products tailored specifically for the social media site.

Last year, for example, Facebook debuted Instant Articles, a product that allowed publishers to post articles directly to the social media site, Both Facebook and publishers described the move as a better, faster reading experience for users. Facebook is also paying a number of publishers, including The Times, to create broadcasts for Facebook Live, the company’s new live-streaming video product.

Those features will also be affected by the algorithm change.

Publishers have little choice but to deal with the changes that Facebook makes, given the dependent relationship news media companies have with the social network. Some 44 percent of adults in the United States regularly read news content on the site, according to a 2016 study by the Pew Research Center. And more than 40 percent of referral traffic to news sites comes from Facebook, according to data from Parse.ly, a digital publishing analytics company.

Publishers value the referral traffic they get from Facebook, but they increasingly fear that readers will remain on the social media site for news content rather than visit the publishers’ own properties. There is also concern that some of Facebook’s products allow it to control not just the user experience but also own much of the revenue and user data.

At a time when the relationship between publishers and Facebook is already tense, any change that de-emphasizes news content is likely to deepen concern. And Facebook’s move will be just another reminder that publishers do not have direct access to their online audiences on social platforms.

Facebook also has a history of unilaterally changing how material from its partners is posted on its service.

Zynga, a once powerful online game developer and former close partner of Facebook, saw a sharp downturn after Facebook made a set of changes on how its gaming-related content appeared on the social network. Zynga was also hurt by other shifts in computing, as users moved en masse from desktop computers to mobile devices.

In 2011, in one of Facebook’s earliest experiences with media publishers, The Washington Post, among others, created so-called social reader tools, a way to more easily read and share stories on Facebook. But when the products began aggressively sending Facebook users updates on what their friends had read, Facebook made a series of changes that effectively killed the apps.

Last year, the company announced that it would adjust the news feed in response to users who were “worried about missing important updates from the friends they care about” — a change that some publishers believed resulted in decreased readership.

This time, in a set of “values” the company made public in a post on Wednesday, Facebook made clear that showcasing content posted by friends and family was its top priority.

“The growth and competition in the publisher ecosystem is really, really strong,” Adam Mosseri, vice president of product management for the news feed at Facebook, said in a recent interview with reporters. “We’re worried that a lot of people using Facebook are not able to connect to friends and family as well because of that.”

On Monday, June 13, 350 seniors from Virginia’s Freedom High School class of 2016 participated in their school’s graduation ceremony at George Mason University as their friends and family looked on with pride.

At the same time, 3,000 miles away in San Francisco, Apple CEO Tim Cook was showing off the latest updates to the company’s iOS and macOS software at Apple’s annual Worldwide Developers Conference.

And among the crowd of thousands packed into the Bill Graham Civic Auditorium, decked out in her graduation cap and gown, was Freedom High School’s own Anusha Khan. A recipient of a coveted Apple scholarship, Khan skipped her own high school graduation after being selected to attend WWDC by the technology giant for her work on her app Remind M. Oh, did I mention she’s only been programming for a year?

Khan got her start as a programmer just last summer when she participated in a seven-week program through the nonprofit Girls Who Code, a group dedicated to closing the gender gap in the technology industry.

Khan, who is co-developing the app with her friend Rachel Osborne, says the app is designed to help remind children who need daily medication to take it and alerts their parents when they’ve done so.

“We decided to really tackle the problem with medication and the fact that a lot of children who take medication aren’t given the opportunity to take care of themselves, because their parents obviously really worry about them and want them to be safe,” Khan explained following Apple’s press event, still wearing her graduation cap.

“But at the same time the child really needs that sense of independence. So our app targets that, and we try to make sure that the parent and the child are on this equal footing where they are able to communicate with each other. The parent gets to input what medication the child has to take, and then the child checks off what medication they’ve taken,” Khan said.

The RemindM app is an impressively altruistic effort for anyone, let alone a high school senior. Just as impressive, however, is the fact that she’s only been programming for a year.

See, Khan isn’t what you’d expect of your typical app developer. As she explains it, she hated math and science as a student and fully expected to go into journalism.

But in her junior year a teacher told her about a summer program called Girls Who Code. There Khan was introduced to programming languages including Python and Java. The following March she took part in Girls Who Code hackathon which received support from Apple.

“I went there and I didn’t really know what to expect,” she said. “All I saw when I got in were these MacBooks on the tables and they were like, “Hey you’re going to code an app today.” And I was like, ‘I am not ready for this at all.’”

By the end of the hackathon, though, Khan was comfortable enough using Apple’s Xcode software development tool to use it at her next hackathon, where RemindM was born.

“My brother, when he was little … had to go through a bone marrow transplant,“ explained Khan. “After the transplant, his entire immune system was shut down and because of that he had to take a lot of medications.

“And because of the fact that he had so many medications and he was so young, my mom didn’t really let him leave the house without having a list of medications that he had to take. So I feel like if he had this app growing up he would have felt a lot better about what he was putting in his body,” she said.

Khan and Osborne are now set to spend the summer finishing their app and getting it into Apple’s App Store. And this isn’t the only one Khan is cooking up. For her next app she hopes to help address the homelessness problem in Washington, D.C.

This fall, Khan will begin her studies at George Mason University, where she’ll be majoring in computer science and minoring in cyber security. That’s quite a jump for someone who just a short time ago had no interest in programming.

So what’s Khan’s advice for young women who may want to go?

“Just go for it and do it.”

Daniel Howley – Yahoo Tech

Apple on Monday kicked off its Worldwide Developers Conference with the biggest-ever release of its iOS mobile operating system.

CEO Tim Cook called iOS 10, coming this fall, “gigantic” and “the mother of all releases.”

Among the new offerings in the upcoming version of iOS are more features in Messaging, all new designs for News, Music and Photos, and increased opportunities for developers to integrate their apps with Siri, Maps and Messages.

“Long term, the most interesting thing is the fact that Apple opened up Siri and Messaging and Maps to developers to add to those services,” said conference attendee Bob O’Donnell, chief analyst at Technalysis Research.

“It reflects the way the world is moving. It’s moving away from standalone apps and into integration with services,” he told TechNewsWorld. “Apple is acknowledging that by opening these things up for other developers to provide add-on functionality for these services.”

Smarter QuickType

The new iOS enhances the user experience at the lock screen and home screen with rich notifications, as well as interaction with apps through the expanded use of 3D touch.

QuickType received an upgrade in the new iOS.

“We’re bringing Siri intelligence to the keyboard,” Craig Federighi, Apple’s senior vice president for software engineering, told the audience at the Bill Graham Civic Auditorium in San Francisco.